DCMCD Fixes

Yesterday (08/08/2013) I came across an issue whereby a set of users had migrated from a standard DSL connection to a VLAN within our corporate network, which resulted in a strange issue with their VoIP phones. After the migration was complete the users were able to place calls successfully BUT when receiving calls the users were able to hear to the caller but the caller was unable to hear the receiver.  the caller would hear the call ringing then being collected, at this point the line would then seem as if it was dead.  After a bit of investigation it appeared that inbound voice traffic was being blocked for some reason. The Cause The cause of this issue appears to be a session-helper which is enabled by default on Fortinet devices.  We tested on two Fortinet devices and the issue was replicated over both Fortinet models.   The devices tested where: Fortigate 20c ADSL router Fortigate 300c Firewall The Permanent Fix To resolve the issue we had to complet...

Recently I spent a few hours troubleshooting an issue which a number of colleagues where experiencing with our GOOD for Enterprise managed service.  Our Exchange 2003 is running a Windows Server 2003 SP2 server with GOOD for Enterprise running off a Windows Server 2008 server. The GOOD for Enterprise managed service allows businesses to.....You know what if you are on this page you are more than likely looking for the solution to an issue with your GOOD service rather than looking for information on what the GOOD managed service can do for you!  If you would like information on this managed service then please feel free to take a look at the GOOD for Enterprise website here . Experienced Issue Users began to call in reporting that they were unable to receive new emails and also unable to send emails successfully via their GOOD for Enterprise apps.  The users involved were from different mobile devices and mobile OS's (Apple & Android devices), different versions...